Employee of the Month – January 2012

Danny Naylor and Rick Thomas have both been selected by their peers to share January’s employee of the month award. When we decided to start this initiative we did not anticipate having to do this!  I think that this is a combination of the new award finding its feet and the stark reality that we have received so many recommendations. It has proved to be very hard to choose a single winner.

While we like to think of ourselves as a swan gliding on the surface, underneath there is a lot of paddling that goes on. On such a day in the very small hours in the morning Danny Naylor went that extra mile so ensure that the business ran smoothly with most importantly zero customer failures.

Nick Thomson, our Swindon depot manager put it very simply. “Danny Naylor was a godsend. There was a problem out on the road, he came into work early, fully briefed the drivers and managed the Warrington runs with minimal disruption to the business. He just got on with it and made it all happen”

Nick Thomson also had a hand in making Tim’s final decision a difficult one by recommending Rick Thomas. Rick was handed his award quite simply for the professional way he goes about his daily work, without any fuss and often beyond the call of duty. In particular, we have recently won a contract to deliver very heavy safes into tough environments (What’s new there Ed?) and Rick has just effortlessly stepped up to the challenge in delivering these correctly “right first time”

Tim Bloch, MD, added, “Danny Naylor regularly steps up to the plate when needed. He is a credit to himself and continues to serve Bishopsgate customers very well. I am pleased that I have now got this opportunity to publically thank him for all the work he has done over the past years to help Bishopsgate continue to surpass customer expectations” He added, “I am pleased to be able to add Rick Thomas to that public thank you list too for the work he has been doing”

Nominations for February are coming in thick and fast. So, if you have experienced exceptional customer service from any of our teams then please let us know